If you have not received your prize within 7-10 business days of placing your order, please reach out to us at (800) 560-1469 or firstname.lastname@example.org and let us know the following information so that we can research the status of your order:
- Recipient’s first and last name
- Ship-to address
- Recipient’s email address
Once we have this information, we will be able to research your order and let you know its status.