Reward Order FAQs

Customer Success Advisor
Customer Success Advisor
  • Updated

The Rewards Hub comes equipped with tons of fun reward options for you to choose from. Below are some frequently asked questions regarding your order.

  • How does my gift card arrive?
    • Gift cards are mailed via regular USPS and typically arrive within 7-10 business days
    • Amazon is an e-gift card that will be sent directly to your email from Gift Cards with the name of your business in the subject line. It typically arrives within 48 hours.
  • Why is the code on the back of the card scratched off?
    • Redemption codes are scratched off by our Fulfillment Team and captured securely so that the specific code on the gift card can be emailed directly to you in cases of lost mail. Please note, not all of the gift cards can be redeemed online or via a mobile app. 
  • How can I check the status of my order?

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