Setting Up a Linked Family

A Linked Family Account allows parents and guardians to manage and monitor multiple family members under one login.

Before You Begin — Requirements:

• Each family member must have their own registered account with a unique username.
• The parent must also have their own registered account — this becomes the Family Manager account.
• Your email should not be used as a child's login username. If it is, contact support@culturello.com to update it before linking.

Step 1: Set Up Your Parent (Family Manager) Account 

Register your own account using one of these methods:

• Accept a registration invitation from your company
• Scan a self-registration QR code at your company
• Visit your company's Hub website and self-register

Step 2: Make Sure Your Email Is Listed on Each Child's Profile 

Each child's account should have your email listed in the Parent/Guardian Info section (not as their login username). This allows you to receive their notifications and help with account recovery.

Step 3: Confirm Each Child's Account Is Registered 

Each child must complete their own registration before you can link them. If they haven't registered, ask your company to send them an invitation or use the self-registration/linking options.

Step 4: Link the Accounts

1. Log into your own (parent) Hub account.
2. Go to My Profile.
3. Click the arrow next to Linked Family Members.
4. Click Set Up Linked Family or Link a Family Member.
5. Enter your child's username and password to link them.
6. Repeat for each child.

After Accounts Are Linked

Once connected:

• Parents and guardians can toggle between family members within one login.
• Each child’s rewards and activity remain separate but are accessible in one place.
• Additional children can be linked at any time.
• Click on your profile picture to navigate to your profile page and then use the dropdown box to toggle

Helpful Tips

• Accounts must be registered before they can be linked.
• Invitations sent from a child’s account will automatically link the accounts once the parent or guardian completes registration.
• Parents and guardians only need one login to manage multiple children.

Frequently Asked Questions

Why does each family member need a unique login?

For security and privacy purposes, each family member must have their own unique username or login email. You may use the same email address in the Parent/Guardian Info section for multiple accounts. This is for communication purposes only and does not affect login access.

What should I check before linking accounts?

Before linking accounts, make sure:

• Each family member has a unique login
• Your email is not being used as the login for a child’s account

If your email is currently being used as a child’s login, you will need to update the account before linking.

How do I update a child’s account if my email is being used as their login?

For members 12 and under:

1. Log in to the child’s account
2. Go to My Profile > Profile Information
3. Under Parent/Guardian Info, confirm your email is listed
4. Create a unique username for the child
5. In the Contact Info section, remove your email from the “Email” field (if it appears there)

What about members 13 and older?

Members 13 and older may use their own email address in the Email field, which will also serve as their username.

After registration, they can:

• Go to My Profile > Profile Information
• Add a parent or guardian email in the Parent/Guardian Info section if updates are desired

Need Help?

Contact the business or organization or email support@culturello.com 

• PRH_Linked Accounts Flyer.pdf600 KB
• Culturello_Linked Accounts Flyer.pdf600 KB