Setting Up a Linked Family

Customer Success Advisor
Customer Success Advisor
  • Updated

A parent/guardian can set up a linked family in just 3 easy steps!

 

Step 1: Create Your Parent Profile

The most important thing to do before setting up your parent profile is to confirm that the email address you want associated with your parent profile is listed as the parent email address in all of the children profiles that you will be linking to your account. 

If your parent email is currently listed as the personal email of any of your children, you will not be able to create a parent profile containing it. Please log into that account, create a username and move your email to the parent field.

Log out of any Hub account you're currently in, and go to the Registration page on the website.

If the business you're associated with already created an account for you, enter the rewards number they gave to you to start your registration process or go to the email invite they sent you.

If the business you're associated with did not provide you with a number or email invite, click the I Never Received a Number or Code button in the bottom left. Follow the directions on the screen to complete your registration. For more details on the registration process, check out our Registration Article.

 

Step 2: Register each member's account

Each child must be registered with their own username and password before you may link them to yourself. Please follow the steps above to register each account using the rewards card number provided by your office, accepting the email invite, or self-registering. 

 

Step 3: Link Your Accounts

Log into your parent account. Click on My Profile and click the arrow at the right of the Linked Family Member bar. Click the Set Up Linked Family button.

 

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The parent/guardian that sets up the linked family becomes the family manager. The family manager can add and delete family members and help manage their accounts. If you are ready to proceed, click Set Up.

 

Type the username and password for the account you’d like to link.

 

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Lastly, click LINK.

 

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If you would like to link another member, click the Link A Family Member button and repeat the steps above. 

 

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Toggle Between Accounts

Once you have set up a linked family, the family manager will be able to toggle between accounts.

  • Desktop Browser: Clicking on the arrow to the right of your name, followed by your child's name listed below
  • Mobile App: Clicking on the Menu button at the top left, followed by your child's name listed below

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FAQ's

  • Can I use the same email for all of my children's accounts?
    • Yes, please make sure the email is in the parent/responsible party field and you may use it as much as needed.
  • Can I link one child to another child's account?
    • No, you must create a parent account to link your children to.
  • What if I used one of my social accounts (Google, Facebook, Apple id) to create my child's account?
    • Please log in as your child, go to the My Profile section and create a a username and password. Once you have done this, you may then link them to your account.

If you need additional assistance, please contact us or have the parent contact us directly at support@practicegenius.com

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