How Do I Redeem My Points for a Reward?

Step 1: Browse the rewards

1. Log in to your account and click Shop Rewards (or the shopping cart icon).
2. Browse all available rewards, or narrow your search by selecting a category from the drop-down menu at the top of the page.
3. Many categories have multiple pages — scroll through all of them to see everything available.

Step 2: Add rewards to your cart

1. Click on any reward you'd like to redeem. A confirmation screen will appear showing the item, quantity, and point cost.
2. Adjust the quantity if needed by updating the number in the quantity box.
3. To remove an item, click the Remove button.
4. When you're ready, click Back to keep browsing, or Checkout to proceed.
5. Repeat as many times as you like before checking out.

Step 3: Check out

1. Click the Checkout button when you're done selecting rewards.
2. On the first screen, enter your shipping and contact information, then click Next.
3. On the final screen, carefully review your order details and shipping information.

Important: This is your last chance to make changes before your order is placed. Double-check that your name, address, email address, and order details are all correct before continuing.

4. Click Place Order to complete your redemption.

What happens next?

Physical rewards arrive in 7–10 business days via regular US mail. Once your order is placed, you can print a receipt, view your order history, or return to your account to keep earning points.

Amazon e-gift cards are sent directly to your email from Amazon.com Gift Cards. The subject line will include your company's name. Open the email and click "Apply to your Amazon Account" to redeem it on Amazon's website.

Didn't receive your order?

If your physical reward hasn't arrived after 10 business days, email us at support@culturello.com with your first and last name and order number and we'll look into it.

Common questions

Q: I don't see Shop Rewards in my account. What do I do? A: This is a permissions setting that only your practice can enable — Hub support cannot change it for you. Contact your company directly using the Contact Us information on their Hub page and ask them to turn on redemption access for your account.

Q: I don't have enough points yet. How do I earn more? A: You earn points by completing activities your company has set up — like attending appointments, referring friends, or completing surveys. Check your account dashboard to see available ways to earn.

Q: Can I redeem for more than one reward at a time? A: Yes — add multiple items to your cart before checking out.

Q: I redeemed for an Amazon e-gift card but didn't get an email. What should I do? A: Check your spam or junk folder first. The email comes from Amazon.com Gift Cards with your company's name in the subject line. If it's not there, email support@culturello.com with your name and order number.

Q: Can I change or cancel my order after placing it? Email support@culturello.com with your name and order number as soon as possible to cancel before it's fulfilled. Once an order is fulfilled, it cannot be changed.