I Forgot My Password or Username

You can recover your username by entering your email address, and reset your password by entering your username. 

I forgot my password

To reset your password, you'll need to know your username first. If you don't remember it, see the section below to recover it before starting these steps.

1. Go to the mobile app or your company's Hub website and click Log In.
2. Click Forgot Password (or "Forgot Username or Password") on the login page.
3. Enter your username — this may be your email address, a username you created, or the 16-digit number on your rewards card.
4. Click Submit. A password reset link will be sent to the email address on your account.
5. Open the email, click the reset link, and follow the on-screen steps to create a new password.
6. Return to the login page and sign in with your username and new password.

Didn't get the reset email? Check your spam or junk folder. If it's still not there, the email address on your account may be outdated — email support@culturello.com for help.

Getting a reset email for the wrong person? This happens when your email is linked to more than one account (common in family accounts). Make sure you're entering the specific username of the account you want to reset — not just your email address. Each account has its own username.

I forgot my username

1. Go to the mobile app or your company's Hub website and click Log In.
2. Click Forgot Password (or "Forgot Username or Password").
3. Look for the "Forgot Username" option and enter the email address you used when you registered.
4. Check your email — you'll receive a message containing your username. If multiple accounts are linked to that email, all usernames will be included.
5. Use the username in the email to log in, or click the "Click Here to Login" button directly from the email.

Not sure which email you used? Try any email address you may have registered with. If you still can't locate it, email support@culturello.com for help. 

No longer have access to that email? Contact us at support@culturello.com with your name and company name and we'll help get your username sent to a new address.

Still can't get in?

If none of the steps above work, please contact us at support@culturello.com. Please include your name and the name of your company so we can find your account quickly.