How Do I Log In to My Account?

Need help logging into your account?

To Log In:

1. Visit your company's Hub website, or open the Hub mobile app.
2. Enter your username or email address and your password.
3. Tap or click Log In.

I Forgot My Password:

1. On the login page, click Forgot Password.
2. Enter the username of the account (not just your email — this is important if multiple accounts share the same parent email).
3. Check your email for a password reset link and follow the instructions.

I Forgot My Username:

• Contact your company — they can look up your username in the Hub.
• Or email support@culturello.com with your name and practice name.

Common Questions:

Q: I reset my password but got a reset email for the wrong person. Why? A: This happens when your email is used as the login for more than one account. Always enter the specific username of the account you're trying to reset — not just your email address.

Q: My login isn't working. What should I try? A: (1) Double-check that you're using your username, not your email, if you set up a username. (2) Try resetting your password. (3) Make sure you're visiting the correct Hub website for your practice. (4) Contact your company or support@culturello.com if the issue persists.

Q: Can I log in on my phone? A: Yes — download the mobile app from the App Store or Google Play, then log in with the same credentials.